Terms & Services
ConversionIQ Terms of Service
Last Updated: June 9, 2025Please read these Terms of Service ("Terms") carefully before using any products or services provided by ConversionIQ ("ConversionIQ," "we," "us," or "our"). These Terms govern your access to and use of all ConversionIQ Services, including but not limited to the CommentResponder.ai product.
By accessing or using any ConversionIQ Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you may not access or use any ConversionIQ Service.
1. Definitions
"Account" means your user account created to access and use the Service.
"AI-Generated Content" means any text, responses, suggestions, or other content generated by our artificial intelligence models within the Service.
"Auto Pilot Mode" refers to the specific feature within the Service that, when explicitly enabled by the User, authorizes ConversionIQ to automatically publish AI-Generated Content to Meta Platforms without prior User review or approval.
"CommentResponder.ai Product" refers specifically to the AI-powered product offered by ConversionIQ for managing social media comments on Meta Platforms.
"Content" means any data, text, graphics, photos, video, audio, or other materials that you upload, post, transmit, or otherwise make available through the Service.
"Meta Platforms" refers collectively to Facebook, Instagram, and any other social media platforms owned or operated by Meta Platforms, Inc., that are integrated with the Service.
"Service" or "ConversionIQ Service" refers to any and all products, services, features, functions, and associated software provided by ConversionIQ, including, but not limited to, the CommentResponder.ai Product.
"User" or "You" refers to any individual or entity accessing or using the Service.
"User-Generated Content" means comments, posts, messages, or other content created or published by third-party users on Meta Platforms that are ingested by the Service.
2. Access and Use of Service
2.1 Eligibility
You must be at least 18 years old and have the legal capacity to enter into these Terms.
2.2 Account Registration
To access the Service, you must register for an Account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
2.3 License
Subject to these Terms, ConversionIQ grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.
2.4 Your Responsibilities
You are responsible for all activities that occur under your Account. You agree to use the Service in compliance with all applicable laws, regulations, and these Terms, including the terms of service of Meta Platforms.
3. Free Trial and Subscription
3.1 Free Trial
ConversionIQ may offer a free trial of the Service for a specified period (e.g., thirty (30) calendar days). a. No Credit Card Required for Initial Trial Adoption: For certain initial periods or based on specific promotions (e.g., early adoption phases), Users may initiate a free trial without providing credit card or payment information. b. Credit Card Required for Future Trials: ConversionIQ reserves the right, at its sole discretion and without prior notice, to require credit card or payment information for new free trial sign-ups after a specified milestone or period. c. Trial Expiration: Upon the expiration of the free trial period, your access to the Service will be terminated or downgraded unless you subscribe to a paid plan.
3.2 Paid Subscription
To continue using the Service after the free trial, you must subscribe to a paid plan. Details of our subscription plans and pricing are available on the ConversionIQ.ai website. All subscriptions are subject to the terms on our pricing page.
4. User Content and Responsibilities (Crucial Section)
4.1 Your Responsibility for User Content
You acknowledge and agree that you are solely responsible for all User-Generated Content (comments, posts, messages) that the Service accesses from your connected Meta Platforms accounts. ConversionIQ does not review, moderate, or approve User-Generated Content.
4.2 Your Responsibility for AI-Generated Content (Default Mode - Review and Approval)
By default, any AI-Generated Content (e.g., suggested responses) created by the Service for posting on Meta Platforms is presented to you for your review and explicit approval before it is posted live. You are solely responsible for reviewing, editing, and approving all such AI-Generated Content. By approving and authorizing the posting of AI-Generated Content, you acknowledge and agree that you are solely responsible for that content.
4.3 Your Responsibility for AI-Generated Content in Auto Pilot Mode (Explicit Authorization & Sole Responsibility)
a. Optional Feature: Auto Pilot Mode is an optional feature that you may choose to enable for specific Meta Platform profiles connected to your Account.
b. Explicit Authorization: By enabling Auto Pilot Mode for a connected Meta Platform profile, you explicitly authorize ConversionIQ to automatically generate and publish AI-Generated Content (e.g., responses to comments, moderation actions) directly to the designated Meta Platform profile(s) without requiring your prior review or approval.
c. Sole Responsibility for Content: You acknowledge and agree that you are solely and entirely responsible for the content, accuracy, appropriateness, legality, and compliance of all AI-Generated Content automatically published to Meta Platforms while Auto Pilot Mode is enabled on your Account. This includes ensuring such content complies with:
• All applicable local, state, national, and international laws and regulations.
• The terms of service, community guidelines, and advertising policies of Meta Platforms.
• Your own brand guidelines, standards, and ethical considerations.
• Any intellectual property, privacy, or other rights of third parties.
d. No Guarantee of Accuracy or Appropriateness: You understand that while ConversionIQ uses advanced AI models and configuration options (e.g., Objectives, Knowledge Base, Voice & Tone Controls) to guide AI-Generated Content, ConversionIQ does not guarantee the accuracy, completeness, appropriateness, or legality of any content automatically published in Auto Pilot Mode. The AI's outputs are based on the data it processes and the configurations you provide, and external factors beyond ConversionIQ's control (e.g., evolving platform policies, nuanced real-world events) may impact content suitability.
e. Monitoring Responsibility: You retain the sole responsibility to actively monitor your Meta Platform profiles when Auto Pilot Mode is enabled to ensure the AI-Generated Content remains compliant and appropriate. You must disable Auto Pilot Mode or intervene manually if any issues arise.
5. Indemnification
You agree to indemnify, defend, and hold harmless ConversionIQ, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees), or demands whatsoever, arising out of or related to:
Your use of or inability to use the Service.
Any Content you publish, transmit, or make available through the Service, including any AI-Generated Content published under Auto Pilot Mode.
Your violation of any terms of service or policies of Meta Platforms or any other third-party platform.
Your violation of any applicable laws or regulations.
Your violation of these Terms.
Your infringement of any intellectual property or other rights of any person or entity.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CONVERSIONIQ, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE, INCLUDING BUT NOT LIMITED TO ANY AI-GENERATED CONTENT PUBLISHED UNDER AUTO PILOT MODE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CONVERSIONIQ HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
IN NO EVENT WILL CONVERSIONIQ'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE (WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, WARRANTY, OR OTHERWISE), EXCEED THE AMOUNT PAID BY YOU TO CONVERSIONIQ FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM, OR ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS GREATER.
7. Intellectual Property
7.1 Our IP
The Service and all rights, title, and interest in and to the Service, including all software, technology, content, and trademarks (including ConversionIQ, CommentResponder.ai, Chatti, Matti, Omni, Dotti), are and will remain the exclusive property of ConversionIQ and its licensors.
7.2 Your Content
You retain all rights in and to your Content. By posting or submitting Content through the Service, you grant ConversionIQ a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display such Content for the purpose of operating and providing the Service.
8. Fees and Payment
8.1 Pricing
Our pricing plans for the Service are detailed on the ConversionIQ.ai website's pricing page.
8.2 Billing
By subscribing to a paid plan, you authorize ConversionIQ to charge your chosen payment method on a recurring basis (e.g., monthly or annually) for the subscription fees.
8.3 Payment Terms
All fees are due in advance. Payment obligations are non-cancelable, and fees paid are non-refundable.
8.4 Changes to Fees
ConversionIQ reserves the right to change its pricing at any time. Any price changes will be communicated to you in advance and will take effect on your next billing cycle.
9. Confidentiality
You agree to keep confidential any non-public information you receive from ConversionIQ regarding the Service or our business, including but not limited to our AI models, algorithms, and methodologies.
10. Term and Termination
10.1 Term
These Terms begin when you first access or use the Service and continue until terminated as set forth herein.
10.2 Termination by You
You may terminate your Account at any time by following the instructions within the Service.
10.3 Termination by ConversionIQ
We may terminate or suspend your Account and access to the Service immediately, without prior notice or liability, if you generate a new document that has a different type than the one in the context, use a new id.
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