Privacy Policy
This Privacy Policy describes how ConversionIQ ("ConversionIQ," "we," "us," or "our") collects, uses, and discloses your personal information when you visit and use our website at ConversionIQ.ai (including any subdomains like commentresponder.ai) and when you use our products and services, including CommentResponder.ai (collectively, the "Service").
We are committed to protecting your privacy and handling your data in a transparent and secure manner.
1. Information We Collect
We collect various types of information from and about users of our Website and Service, including:
1.1. Information You Provide to Us Directly
Account Registration Data: When you create an Account, we collect your name, email address, company name, phone number, and password.
Payment Information: If you subscribe to a paid plan, we collect billing details such as credit card information (card number, expiration date, CVV), billing address, and transaction history. This information is processed by our third-party payment processor, and we do not store full credit card numbers on our servers.
Communication Data: Records of your correspondence with us, including customer support inquiries, feedback, and survey responses.
Knowledge Base Content: If you utilize our Knowledge Base Module, you may upload documents, URLs, and other content (e.g., FAQs, brand guidelines, entity lists, response libraries) which may contain personal or sensitive information relevant to your business or customers.
Voice & Tone Instructions / Objectives: Any text-based instructions or brand nomenclature guides you provide to define the AI's voice, tone, or objectives.
1.2 Information We Collect from Meta Platforms (User-Authorized)
When you connect your Meta Platform accounts to our Service, you authorize us to access certain information from those platforms via Meta's API and webhooks, strictly as required for the Service's functionality. This may include:
Comments and User-Generated Content: Real-time and historical comments posted on your designated Facebook Pages and Instagram accounts.
Public Profile Information: Publicly available details of commenters (e.g., username, profile picture, public name) as provided by Meta's API.
Page/Account Metadata: Information about your connected Meta Pages/Accounts (e.g., Page ID, access tokens, basic business information).
Engagement Metrics: Data related to comment engagement (e.g., likes, reactions on comments).
1.3 Information We Collect Automatically (Via Cookies & Tracking Technologies)
When you visit our Website or use our Service, we and our third-party service providers may automatically collect certain information through cookies, web beacons, and similar technologies. This includes:
Usage Data: Information about your activity on the Website and Service, such as pages visited, features used, time spent, clickstream data, and dates/times of access.
Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
Location Data: General geographical location inferred from your IP address.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1. To Provide and Maintain the Service
To operate, maintain, and improve the functionality of CommentResponder.ai and other ConversionIQ Services.
To process transactions and manage your subscriptions.
To connect to your Meta Platform accounts and ingest comments.
To perform AI-powered analysis (sentiment, semantic, emotion, intent, topic, context, NER/RE) on comments.
To moderate comments based on your configurations.
To generate and deliver AI-Powered Responses, utilizing your Objectives, Knowledge Base content, and Voice & Tone instructions.
To create and manage custom audiences for Meta advertising.
2.2. For Communication
To send you transactional emails (e.g., account verification, password resets, billing notifications).
To respond to your customer support inquiries and requests.
To send you updates, security alerts, and administrative messages.
To send you marketing and promotional communications about ConversionIQ Services (you can opt-out at any time).
2.3. For Analytics and Improvement
To monitor and analyze trends, usage, and activities in connection with the Service.
To improve the accuracy and performance of our AI models (e.g., through retraining using anonymized/aggregated data or data you explicitly consent to for improvement purposes).
To personalize your experience and provide tailored features.
To develop new products, services, features, and functionalities.
2.4. For Security and Compliance
To detect, prevent, and address technical issues, fraud, or other malicious activity.
To comply with legal obligations and enforce our Terms of Service.
To protect the rights, property, or safety of ConversionIQ, our users, or the public.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
3.1. With Service Providers
We share information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, hosting, analytics, customer support, email delivery). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
3.2. Through Meta Platforms
When you use the Service to publish AI-Generated Content or perform moderation actions on Meta Platforms, that content and action will be visible to other Meta Platform users in accordance with Meta's own terms and privacy policies.
3.3. For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
3.4. To Enforce Our Rights
We may disclose information to enforce our Terms of Service or to protect the rights, property, or safety of ConversionIQ, our users, or the public.
3.5. Business Transfers
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.
3.6. With Your Consent
We may share your information with your consent or at your direction.
3.7. Aggregated or Anonymized Data
We may share aggregated or anonymized information that cannot reasonably be used to identify you. For example, we may share trends about AI model performance or common comment categories.
4. Data Retention
We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Your Data Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
5.1. Access and Correction
You may request access to or correction of your personal information held by us.
5.2. Deletion
You may request the deletion of your Account and associated personal information. Note that we may retain certain information as required or permitted by law.
5.3. Data Portability
You may request to receive your personal information in a structured, commonly used, and machine-readable format.
5.4. Objection/Restriction
You may object to or request restriction of the processing of your personal information in certain circumstances.
5.5. Withdraw Consent
If we process your information based on your consent, you have the right to withdraw that consent at any time.
5.6. Marketing Communications
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those emails or by contacting us directly.
To exercise these rights, please contact us at the email address provided below.
6. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. International Data Transfers
As ConversionIQ is based in the United States, your information may be processed and stored in the United States or other countries where our service providers operate. We will take appropriate measures to ensure that your personal information receives an adequate level of protection in those jurisdictions.
8. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected]
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