READ
Every new Google review lands in your ConversionIQ feed the moment it posts, next to your comments, chats, and DMs. Filter by star rating to see exactly where you stand.
Google-approved app · Part of CommentResponder™
Respond to every Google review, in minutes.
ConversionIQ reads every new Google review, drafts a reply grounded in your business, and raises an alert when one needs a person. Approve each reply, or switch on Auto-Pilot and let Chatti answer around the clock. Same AI, same feed as your comments, chats, and messages.
Works with
Google ReviewsFacebookInstagramTikTok
- 14-day free trial
- Google-approved app
- SOC 2 Type II
- No separate subscription
- MinutesFrom review to reply
- 1-5★Filter by rating
- 91+Languages
- OffAuto-Pilot by default
The Guide
Responding to Google reviews in 2026
Google review response is replying publicly, as the business, to the reviews customers leave on your Google Business Profile. Everyone who reads the review reads your reply too. A fast, specific, human-sounding reply tells future customers how you treat people when something goes wrong, and that you notice when something goes right.
Why every review deserves an answer
Your reply is not really for the reviewer. It is for the next hundred people deciding whether to choose you. An unanswered one-star reads as indifference. An unanswered five-star is a missed chance to show the warmth that earned it.
The hard part is consistency. Reviews arrive at night, on weekends, across locations, and in different languages. Most teams answer the angry ones eventually and the happy ones never.
How to answer a negative review
- Answer quickly, before the review sets the tone for everyone who reads it.
- Acknowledge the specific problem the customer described, not a generic apology.
- Take the details offline with a real next step: a name, a number, or an email.
- Never argue, and never share private details about the customer in public.
Templates vs AI replies grounded in your business
Templates are fast but read like templates, and customers notice when ten reviews get the same thank-you. Generic AI writers are fluent but do not know your policies, your offers, or what actually happened.
ConversionIQ drafts every reply from your own knowledge base, so it can mention the right policy, the right contact, and the right tone for your brand. You approve it, or let Auto-Pilot post it, and either way it sits in the same feed as every other conversation.
Key features
- Google-approved app
- Priority alerts for reviews that need a person
- Filter reviews by star rating
- Replies grounded in your knowledge base
- Shared or dedicated knowledge base
- Approve each reply, or Auto-Pilot
- Replies in 91+ languages
- No separate subscription
What It Does
Read. Respond. Raise the ones that matter.
RESPOND
Chatti drafts a reply from your knowledge base that reads like someone who works there. Approve it, edit it, or let Auto-Pilot publish it once you switch Auto-Pilot on.
RAISE
When a review needs a person, like a serious complaint or a situation the knowledge base cannot answer, ConversionIQ raises a priority alert so your team steps in.
Getting Started
Live in minutes. No developers needed.
- Connect
ConversionIQ is a Google-approved app. Connecting is a secure sign-in through Google, the same simple flow as adding a Facebook or TikTok profile.
- Ground
Share the knowledge base behind your comments and chats, or give reviews a dedicated one with its own policies and tone.
- Review
Auto-Pilot ships switched off, so every draft waits for you. Approve, edit, or reject until the replies sound exactly right.
- Automate
Chatti answers new reviews around the clock, and still raises an alert when one needs a person.
Comparison
ConversionIQ vs answering Google reviews by hand.
- Manual replies / templates
- n/a
- ConversionIQ
- Yes, officially approved
- Manual replies / templates
- When someone checks
- ConversionIQ
- The moment it posts
- Manual replies / templates
- Not available
- ConversionIQ
- Priority alerts
- Manual replies / templates
- Templates
- ConversionIQ
- Your own knowledge base
- Manual replies / templates
- Manual
- ConversionIQ
- Default, until you turn on Auto-Pilot
- Manual replies / templates
- Rarely
- ConversionIQ
- With Auto-Pilot on
- Manual replies / templates
- Separate tool
- ConversionIQ
- One platform
- Manual replies / templates
- Whoever is on shift
- ConversionIQ
- 91+
| Capability | Manual replies / templates | ConversionIQ |
|---|---|---|
| Google-approved app | n/a | Yes, officially approved |
| Sees every new review | When someone checks | The moment it posts |
| Alerts for reviews that need a person | Not available | Priority alerts |
| Replies grounded in your business | Templates | Your own knowledge base |
| Approval before posting | Manual | Default, until you turn on Auto-Pilot |
| Answers nights and weekends | Rarely | With Auto-Pilot on |
| Same feed as comments, chats, and DMs | Separate tool | One platform |
| Languages | Whoever is on shift | 91+ |
Frequently Asked Questions
Frequently asked questions about responding to Google reviews.
Yes. ConversionIQ is a Google-approved app that reads new reviews on your Google Business Profile and drafts a reply grounded in your knowledge base. You approve each reply, or switch on Auto-Pilot to let it publish replies on its own.
Yes, when it is done through Google-approved access to your Google Business Profile. ConversionIQ went through Google’s approval process, so replies are posted through official, supported access.
Not unless you choose that. Auto-Pilot ships switched off, so every draft waits for your approval. Turn Auto-Pilot on when you are ready and Chatti responds around the clock.
New reviews show up in your feed the moment they post, and Chatti drafts a reply right away. With Auto-Pilot on, reviews are typically answered within minutes. With approvals on, the reply posts as soon as you approve it.
Chatti drafts a calm, specific reply that acknowledges the problem and offers a real next step from your knowledge base. Reviews that need a person raise a priority alert so your team can step in.
No. It is part of the ConversionIQ platform through CommentResponder™, with no separate product or subscription. Google reviews sit in the same feed as your Facebook, Instagram, and TikTok comments.
When a customer is already talking with you on another channel, like a Facebook comment or an Instagram DM, Chatti can invite them to share their experience on Google, right in the conversation.
No. Google review content is never used to train any AI model, and it is deleted from our systems within 30 days. ConversionIQ is SOC 2 Type II certified.
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Every unanswered review is talking to your next customer.
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Google-approved app · SOC 2 Type II