In brief
Enterprise AI strategist joins to lead onboarding, account expansion and trial conversion across ConversionIQ.ai's growing client portfolio.
ConversionIQ.ai, the autonomous conversational AI platform built to turn every digital interaction into revenue, has appointed Joanne Martinez as Client Solutions Manager.
Most clients come to ConversionIQ.ai for one job: social comment response, live webchat, lead capture or appointment booking. Then they discover the same platform can handle a dozen more. Martinez owns that discovery. She will lead client onboarding, map each account's workflows and bottlenecks, and build an opportunity roadmap that expands every engagement well beyond its first use case.
Martinez brings more than 15 years in account management, customer success and strategic partnerships. Most recently she served as Business Development Key Account Manager at 14IP, where she spent nearly four years bringing conversational AI to hotels and resorts, including EVA, the company's AI virtual agent for guest services. Her portfolio included key accounts such as Marriott Vacations Worldwide, Fairmont Hotels and Resorts, White Lodging Services and Marcus Hotels. Before 14IP, she built relationships with hotel operators and hospitality executives at INTELITY, and earlier drove territory sales and client retention at HD Supply. She is a graduate of the University of Central Florida College of Business Administration.
“Joanne has spent years in the room where enterprise-level brands decide whether AI earns its keep. She knows how these businesses actually work, and she knows how to show them value they did not know was on the table. That is exactly the instinct this role demands.”
In her role, Martinez will lead Success Syncs and Quarterly Business Reviews backed by live platform data, convert free trials into long-term clients, and partner with ConversionIQ.ai's implementation team and ONE Agency account teams on shared clients.
“I have watched conversational AI change how brands talk to their customers. ConversionIQ.ai takes that further, across every channel and every industry. My job is to find where it moves the needle next for each client, and then make it happen.”
About ConversionIQ
ConversionIQ.ai is an autonomous conversational AI platform that helps brands turn conversations into measurable revenue. Powered by Chatti, its conversational AI agent, and Maestri, its omni-channel orchestration layer, ConversionIQ.ai engages customers across webchat, SMS, WhatsApp, Messenger, Facebook, Instagram and TikTok in 91+ languages. The platform is a Meta-approved app and SOC 2 Type II certified. Born inside ONE Agency, a full-funnel branding and performance marketing agency, ConversionIQ.ai is headquartered in Orlando, Florida. Learn more at conversioniq.ai.
