ConversionIQ.ai vs Decagon
Coordinated AI Agents vs Enterprise Support Agents
Why compare these two?
This page compares ConversionIQ.ai and Decagon for buyers evaluating AI agents. Decagon builds enterprise AI support agents that run across chat, email, voice, and SMS from one platform. Its distinguishing idea is the Agent Operating Procedure: support teams write instructions in plain English and Decagon compiles them into executable agent logic, monitored in production by its Watchtower QA and Guardrails layer. Its 2026 releases added outbound voice and persistent user memory. It is sold to enterprises with no free trial and no self-serve signup, on a reported $50,000 annual platform fee plus usage of roughly $0.99 per conversation or $0.50 per resolution, with contracts commonly landing between $95,000 and $590,000. ConversionIQ.ai is one coordinated system of autonomous AI agents sold self-serve from $39/month, covering social comments, web chat, SMS, WhatsApp, and Messenger, with purchase intent detection and CRM sync. The two are built for different buyers and different outcomes: Decagon resolves support at enterprise scale, ConversionIQ.ai converts prospects into pipeline.
Choose ConversionIQ.ai if…
- You want one system that answers, moderates, qualifies, books, supports, and converts, not a support agent alone.
- Your buyers show up in public social comments, which Decagon does not cover.
- You want a governed, auto-audited AI without a $50,000 platform fee to find out if it works.
- You want qualified leads written into your CRM, not resolution analytics.
Stick with Decagon if…
- You run enterprise support volume and need chat, email, voice, and SMS resolution in one agent.
- You want production QA tooling watching agent behavior continuously.
- You have the budget for a six-figure annual commitment and a white-glove rollout.
Two tools, two jobs
What ConversionIQ.ai is
- ConversionIQ.ai is one patent-pending, coordinated system of autonomous AI agents: six specialized models that answer, moderate, qualify, book, support, and convert.
- It covers Social Comments (Facebook, Instagram, TikTok, LinkedIn), Web Chat, SMS, WhatsApp, and Messenger.
- Auditti audits every reply against brand rules automatically, so governance is included rather than a separate enterprise tier.
- Every agent shares one memory, so a customer never starts over, and every qualified lead syncs to Salesforce, HubSpot, GoHighLevel, or Zoho. ConversionIQ.ai is SOC 2 Type II certified.
What Decagon is
- Decagon builds enterprise AI support agents that run across chat, email, voice, and SMS from a single platform.
- Teams write Agent Operating Procedures in plain English, which Decagon compiles into executable agent logic.
- Watchtower and Guardrails provide real-time quality assurance in production, and 2026 releases added outbound voice and persistent user memory.
- Pricing is not published. Reporting describes a $50,000 annual platform fee plus roughly $0.99 per conversation or $0.50 per resolution, with contracts commonly between $95,000 and $590,000. There is no free trial and no self-serve signup.
Feature by feature
Yes Partial No
| Feature | ConversionIQ.ai: why it matters | Decagon |
|---|---|---|
| What the AI Is For | ||
| Purchase intent detection & lead qualification | Yes ConversionIQ.ai scores buying signals and qualifies the prospect. Decagon is optimized to resolve support conversations. | No |
| Answers and supports customers across channels | Partial ConversionIQ.ai agents answer and support on chat, SMS, WhatsApp, Messenger, and social, but not voice or email. Decagon covers chat, email, voice, and SMS and is purpose-built for support operations. | Yes |
| Pipeline reporting on conversations | Yes ConversionIQ.ai reports qualified leads and pipeline. Decagon reports resolution and containment. | No |
| Voice AI agent, inbound and outbound | No Decagon added outbound voice in 2026. ConversionIQ.ai focuses on text conversation channels. | Yes |
| Channel Coverage | ||
| Web chat AI agent | Yes Both run an AI agent on your website. ChattiLive™ qualifies and sells; Decagon resolves. | Yes |
| SMS AI agent | Yes Both cover SMS. ConversionIQ.ai runs proactive conversations with one shared memory across channels. | Yes |
| WhatsApp Business API | Yes Official WhatsApp Business API for autonomous AI conversations. Decagon lists chat, email, voice, and SMS. | No |
| Facebook & Instagram comment AI replies | Yes ConversionIQ.ai moderates and replies to public comment sections. Not a Decagon channel. | No |
| TikTok & LinkedIn comment AI replies | Yes TikTok and LinkedIn comment management are live on ConversionIQ.ai. Not a Decagon capability. | No |
| Governance & Intelligence | ||
| Automatic brand-safety audit on every reply | Yes Auditti reviews every ConversionIQ.ai message automatically, on every plan. Decagon offers Watchtower QA and Guardrails as part of its enterprise platform. | Yes |
| Plain-language configuration without engineering | Yes Both let non-engineers define behavior. Decagon compiles written procedures into agent logic; ConversionIQ.ai is configured by marketers in minutes. | Yes |
| Lead identity resolution (2,000+ data points) | Yes DottiDeepLink™ enriches every prospect before the AI speaks. Decagon grounds agents in your help content and ticket history. | No |
| CRM sync (Salesforce, HubSpot, Zoho, GHL) | Yes Every qualified lead syncs with full transcripts. Decagon integrates with support systems for resolution context. | Support context |
| Pricing & Access | ||
| Published pricing | Yes ConversionIQ.ai lists its plans publicly. Decagon does not publish pricing. | No |
| Self-serve signup | Yes ConversionIQ.ai goes live in minutes. Decagon has no self-serve signup and no free trial. | No |
| No annual platform fee | Yes ConversionIQ.ai charges a flat monthly rate. Decagon is reported to carry a $50,000 annual platform fee before usage. | No |
| Flat pricing with no per-conversation charge | Yes AI Actions are included in the plan. Decagon bills roughly $0.99 per conversation or $0.50 per resolution on top of the platform fee. | No |
Pricing, side by side
| Tier | ConversionIQ.ai | Decagon |
|---|---|---|
| Entry | Starter: $39/mo flat, unlimited users, all channels | Reported $50,000/yr platform fee before any usage |
| Mid | Standard: $199/mo flat, 750 AI Actions, all channels | Usage on top: ~$0.99 per conversation or ~$0.50 per resolution |
| Growth | Premium: $499/mo flat, 2,500 AI Actions + full agent suite | Reported contracts commonly $95,000 to $590,000+ |
| Trial | Self-serve, live in minutes | No free trial, no self-serve signup |
| Enterprise | Enterprise: Custom, dedicated AM, SLAs, custom integrations | Custom, white-glove onboarding |
| CRM sync | Native sync with Salesforce, HubSpot, GoHighLevel, Zoho | Support-system integrations |
Pricing verified as of August 2026. Subject to change. Confirm current pricing at each vendor's website.
Frequently asked questions
Are ConversionIQ.ai and Decagon alternatives to each other?
Not really. Decagon is an enterprise AI support platform: chat, email, voice, and SMS resolution with production QA tooling around it. ConversionIQ.ai is one coordinated system of agents that answers, moderates, and finds buying intent in public conversations and turns it into CRM pipeline. A company can genuinely need both, and neither replaces the other well.
Does Decagon cover social media comments or WhatsApp?
Decagon lists chat, email, voice, and SMS as its channels. Public comment sections on Facebook, Instagram, TikTok, and LinkedIn are not among them, and WhatsApp is not part of its published channel set. ConversionIQ.ai covers all of those, and treats the comment layer as a primary acquisition channel.
What does Decagon cost?
Decagon does not publish pricing and offers no free trial or self-serve signup. Third-party reporting describes a $50,000 annual platform fee as the baseline, plus usage of roughly $0.99 per conversation or $0.50 per successful resolution, with annual contracts commonly between $95,000 and $590,000. ConversionIQ.ai publishes flat plans from $39/month with AI Actions included.
Decagon has Watchtower for QA. Does ConversionIQ.ai have anything comparable?
Yes, and it is included on every plan rather than in an enterprise tier. Auditti reviews every reply ConversionIQ.ai sends against your brand rules automatically, before and after it goes out, which is what makes it safe to leave the AI publishing without a human approval queue.
The bottom line
Decagon is one of the better enterprise AI support platforms available, and its Agent Operating Procedures and Watchtower QA are genuinely good ideas. It is also a six-figure commitment with no trial, built to close tickets. ConversionIQ.ai is built to open deals: public social comments Decagon does not touch, purchase intent detection, DM sales threads, and CRM sync, with the same kind of automatic auditing on every reply, from $39/month.
Evaluating Decagon for support?
Support resolution and revenue generation are different jobs. See what an acquisition-side agent does on social comments, DMs, web chat, and WhatsApp before you ask one contract to cover both.
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SOC 2 Type II certified
Enterprise-grade security by design.
2026 ARDY Award Winner
Recognized for Best AI Product.
Information on this page is based on publicly available data as of August 2026. Features and pricing are subject to change; Decagon does not publish pricing and all figures above come from third-party reporting and should be treated as directional, not as quotes. Decagon is a trademark of its respective owner. ConversionIQ.ai makes no claim that the above information is endorsed by Decagon.