ConversionIQ.ai vs Tidio
Coordinated AI Agents vs Live Chat & Flow Builder
Why compare these two?
This page compares ConversionIQ.ai and Tidio for buyers evaluating conversational software. Tidio is a widely used live chat and chatbot tool, popular with small ecommerce stores. It combines a website chat widget, a shared inbox, a visual Flows builder for rule-based bots, and Lyro, its AI agent, which Tidio says resolves up to 67% of inquiries. Its plans start at $29 per month, but Lyro and Flows are billed as separate add-ons that often double the bill, and the plan stack jumps from $59 to $749 with nothing in between. ConversionIQ.ai is one coordinated system of autonomous AI agents. It runs reasoning AI across social comments, web chat, SMS, WhatsApp, and Messenger, detects purchase intent, opens DM sales threads, and syncs qualified leads to CRM, with AI Actions included in a flat plan from $39 per month. Both are affordable; they differ on what the AI is for and what the invoice looks like once the AI is switched on.
Choose ConversionIQ.ai if…
- You want one system that answers, moderates, qualifies, books, and supports, not an agent measured only on resolved questions.
- Your prospects appear in social comments and DMs, not only in the website widget.
- You do not want AI billed as an add-on on top of the plan you already bought.
- You want purchase intent detection, lead enrichment, and CRM sync included.
Stick with Tidio if…
- A cheap, easy website chat widget with a shared inbox is genuinely all you need.
- You want human live chat with a small team as the main channel.
- You are a small store deflecting FAQs and want a visual flow builder to script them.
Two tools, two jobs
What ConversionIQ.ai is
- ConversionIQ.ai is one patent-pending, coordinated system of autonomous AI agents: six specialized models that answer, moderate, qualify, book, support, and convert.
- It covers Social Comments (Facebook, Instagram, TikTok, LinkedIn), Web Chat, SMS, WhatsApp, and Messenger.
- It works with no flows built: the AI reasons about what was said instead of matching a scripted branch.
- Every agent shares one memory, so a customer never starts over, and every qualified lead syncs to Salesforce, HubSpot, GoHighLevel, or Zoho. ConversionIQ.ai is SOC 2 Type II certified.
What Tidio is
- Tidio is a live chat and chatbot platform aimed at small businesses and ecommerce stores.
- It combines a website chat widget, a shared inbox, and a visual Flows builder for rule-based bots.
- Lyro is its AI agent, which Tidio says resolves up to 67% of inquiries, and it is sold as a separate add-on.
- Plans run $29 (Starter), $59 to $349 (Growth), $749 (Plus), and from $2,999 (Premium), with Lyro from $39/month for 50 AI conversations and Flows from $29/month billed on top.
Feature by feature
Yes Partial No
| Feature | ConversionIQ.ai: why it matters | Tidio |
|---|---|---|
| How the AI Works | ||
| Reasoning AI that handles unscripted questions | Yes Both use an LLM agent. Lyro answers from your site content; ConversionIQ.ai also decides what to do next with the buyer. | Yes |
| Works with no flows or decision trees built | Yes ConversionIQ.ai is useful out of the box. Tidio Flows is a separate add-on you build and maintain. | Flows add-on |
| Purchase intent detection & lead qualification | Yes ConversionIQ.ai scores buying signals and qualifies the prospect. Lyro is measured on resolving inquiries. | No |
| Automatic brand-safety audit on every reply | Yes Auditti reviews every ConversionIQ.ai message against brand rules automatically. Tidio relies on content grounding and human takeover. | No |
| Channel Coverage | ||
| Website chat widget | Yes Both run a website chat experience. Tidio is strong here and pairs it with human live chat. | Yes |
| Facebook & Instagram comment AI replies | Yes ConversionIQ.ai moderates and replies in public comment threads. Tidio connects to Messenger and Instagram inboxes, not comment sections. | No |
| TikTok & LinkedIn comment AI replies | Yes TikTok and LinkedIn comment management are live on ConversionIQ.ai. Not a Tidio capability. | No |
| Automatic comment-to-DM sales thread | Yes A buying-intent comment opens a private DM conversation automatically. Not a Tidio capability. | No |
| SMS & WhatsApp AI agent | Yes Official WhatsApp Business API plus proactive AI SMS with CRM memory. Tidio centers on web chat and messaging inboxes. | WhatsApp inbox |
| Data & Revenue | ||
| Lead identity resolution (2,000+ data points) | Yes DottiDeepLink™ enriches every prospect before the AI speaks. No equivalent in Tidio. | No |
| CRM sync (Salesforce, HubSpot, Zoho, GHL) | Yes Every qualified lead syncs with full transcripts. Tidio integrates with CRMs and ecommerce tools at a lighter level. | Via integrations |
| Pipeline reporting on conversations | Yes ConversionIQ.ai reports qualified leads and pipeline. Tidio reports chat volume and resolution. | No |
| Human live chat with a shared inbox | Partial ConversionIQ.ai hands off to your team when needed, but it is built to run without a staffed inbox. Tidio is built around one. | Yes |
| Pricing Structure | ||
| AI included in the plan, not an add-on | Yes AI Actions are part of every ConversionIQ.ai plan. Lyro starts at $39/month on top of your Tidio subscription. | No |
| Bot builder included, not an add-on | Yes ConversionIQ.ai needs no flow builder to work. Tidio Flows is billed separately from $29/month. | No |
| No large gap between plan tiers | Yes ConversionIQ.ai steps $39, $199, $499. Tidio jumps from $59 (Growth) to $749 (Plus) with nothing in between. | No |
| Unlimited users included | Yes All ConversionIQ.ai plans include unlimited users. Tidio seats and conversation limits are plan-dependent. | No |
Pricing, side by side
| Tier | ConversionIQ.ai | Tidio |
|---|---|---|
| Entry | Starter: $39/mo flat, unlimited users, all channels | Starter: $29/mo, before Lyro or Flows |
| Mid | Standard: $199/mo flat, 750 AI Actions, all channels | Growth: $59 to $349/mo, plus add-ons |
| Growth | Premium: $499/mo flat, 2,500 AI Actions + full agent suite | Plus: $749/mo, the next step above Growth |
| AI cost | AI Actions included in every plan | Lyro from $39/mo for 50 AI conversations; Flows from $29/mo |
| Enterprise | Enterprise: Custom, dedicated AM, SLAs, custom integrations | Premium: from $2,999/mo |
| CRM sync | Native sync with Salesforce, HubSpot, GoHighLevel, Zoho | Via integrations |
Pricing verified as of August 2026. Subject to change. Confirm current pricing at each vendor's website.
Frequently asked questions
Tidio is cheaper at the entry price. Is it cheaper in practice?
Often not, once the AI is on. Tidio Starter is $29 per month, but Lyro is a separate add-on from $39 per month for 50 AI conversations, rising toward $79 to $149 for 500 to 1,000, and Flows is another $29 per month. ConversionIQ.ai includes AI Actions in the plan at $39 per month with unlimited users, so the number you see is the number you pay.
Does Tidio handle social media comments?
No. Tidio connects Messenger, Instagram, and WhatsApp as inboxes, which means direct messages. It does not moderate or reply in the public comment threads under your organic posts and paid ads. ConversionIQ.ai works that comment layer across Facebook, Instagram, TikTok, and LinkedIn, and opens a DM sales thread when it finds purchase intent.
How is Lyro different from the ConversionIQ.ai agents?
Lyro is a support agent: it reads your site content, answers common questions, and escalates, and Tidio markets it on resolving up to 67% of inquiries. ConversionIQ.ai is measured on pipeline instead. It detects purchase intent, enriches the prospect with DottiDeepLink™, qualifies them, and writes the lead into your CRM, with every reply audited by Auditti.
We are a small store. Is ConversionIQ.ai overkill?
It starts at $39 per month with every channel included, so the entry point is comparable to Tidio once you add Lyro. If a website widget and a shared inbox are genuinely all you need, Tidio is a fine, simple tool. If people are commenting on your posts and ads and nobody is following up, that is the gap ConversionIQ.ai fills.
The bottom line
Tidio is a good, cheap website chat tool, and Lyro answers questions well. But the AI is an add-on, the flow builder is another, the jump from Growth to Plus is twelve-fold, and the whole thing lives on your website. ConversionIQ.ai starts at $39 per month with AI included on all seven channels, works the public comment sections Tidio cannot see, and is measured on qualified leads rather than resolved chats.
Paying for Tidio plus Lyro plus Flows?
Add up what the add-ons cost, then compare it to $39 per month with AI Actions included across web chat, social comments, DMs, SMS, and WhatsApp.
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No flows to build, no keywords to configure.
SOC 2 Type II certified
Enterprise-grade security by design.
2026 ARDY Award Winner
Recognized for Best AI Product.
Information on this page is based on publicly available data as of August 2026. Features and pricing are subject to change. Tidio and Lyro are trademarks of their respective owner. ConversionIQ.ai makes no claim that the above information is endorsed by Tidio.