Hi there,
🍻 First, an invitation
If you’re in Central Florida next week, come spend Wednesday evening with us. On August 19 we’re hosting AI After Hours at our Orlando HQ, 5 to 7pm, with ONE Agency and the Orlando Chamber of Commerce.
No stage, no jargon, no sales pitch. Just a straight answer to one question: what can AI actually do for your business? Real local examples, practical ideas you can use Monday, and beer, wine, and light bites on us. More than 50 people have already reserved a seat.
Not in Orlando? Two things for you: the biggest product news we’ve shipped in weeks is just below, and our next international AI Happy Hour lands in Mexico City on September 6.
My take
For years, business software has been something you operate. You log in, you configure it, you run it, and it waits for your next click. The shift happening right now is that the best software is starting to act on its own. Not wait for instructions. Act.
This week we put a clear example of that in your hands: Chatti can now see a buying signal in a public comment and open a private sales conversation herself, with no one watching the feed. That’s a different category of tool. It doesn’t sit there until you tell it what to do, it recognizes the moment and moves.
The companies that win the next few years won’t be the ones with the most dashboards. They’ll be the ones whose systems take action while everyone else is still logging in. And we’re only at the start of what that looks like. (More on that below.)
Two-minute read. Let’s go.
What’s new this week
- ChattiDM is live. Your comments now sell for you. You saw this taking shape last week. It’s here, and it has a name. When someone comments on a monitored Facebook or Instagram post, ChattiDM can recognize a genuine buying signal on its own and automatically open a private, personalized direct message to keep the conversation going, with no staff member watching the feed and no missed window. And it launched with a smart safeguard: a person receives at most one automatic DM in any 24-hour window, tracked across their identity rather than per channel, so nobody gets double-messaged for switching between Facebook and Instagram. Powerful outreach that protects your brand while it works.
- Instagram just opened to a whole new category of business. Using Instagram Messenger through ConversionIQ used to require an Instagram account linked to a Facebook Page, which shut out standalone Business and Creator accounts, an extremely common setup. We built a second connection path using Instagram’s native login, cleared Meta’s review, and shipped it. If your Instagram isn’t tied to a Facebook Page, you can now connect it directly. Existing connections are unaffected and need no action.
- Live catalog search, availability, and quoting, right in the conversation. Chatti can now search a live, always-current catalog, check real availability for specific dates, and generate a price quote, all inside the conversation, with nobody looking anything up by hand. It’s built as a reusable framework, so any catalog-driven business can connect its inventory and let Chatti work from live data, with an automatic daily refresh so nothing goes stale.
- Your definition of success, now your campaign goal. You can now set your own custom-defined events as a campaign’s completion goal, not just our preset ones. Every existing campaign was migrated automatically.
What’s cooking (and it’s big) đź”®
- Something big is taking shape, our most ambitious AI yet. We can’t say much yet, so we won’t. What we can tell you: it’s autonomous, it makes decisions no one has to configure by hand, and it’s a genuine leap in what our AI does on its own. This week it came together into a working engine and moved into heavy testing, on track to a firm internal date. More the moment we can.
- ChattiDM is coming to TikTok Shop. Right after launching ChattiDM, we scoped extending it to TikTok’s business messaging for verified Shop accounts, applying the same trigger logic already working on Facebook and Instagram. A natural next channel for a feature that just proved itself. Want Chatti monitoring and responding to your comments on TikTok? The CommentResponder™ integration is ready now: read the full press release.
- ChattiLive™ Voice keeps advancing. The fully conversational, real-time voice channel continues through staging, alongside a lower-latency speech-to-speech mode. Not a scripted phone menu, a real conversation.
- The next-generation platform is deep in QA. Our reimagined experience is in an intensive testing cycle, with the team running day-over-day on navigation, conversation flow, and onboarding. The biggest leap this product has ever taken, getting closer.
Every one of these came from listening. Hit reply and tell me what would move the needle for your business, and there’s a real chance you’ll see it in a future edition. The more you tell us, the faster the roadmap moves.
See you next Wednesday. ⚡
Jason Tremblay
Co-Founder & CEO, ConversionIQ
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