ConversionIQ.ai Is Now a Google-Approved App, Bringing CommentResponder™ to Google Reviews

ConversionIQ.ai, the autonomous customer engagement platform, today announced that it has completed Google’s approval process and is now a Google-approved app for Google Reviews. Google Reviews support is part of the platform through CommentResponder™, so there is no separate product to buy and no additional subscription.

CommentResponder™ now works on Google Reviews the same way it already works on Facebook, Instagram and TikTok comments. It reads every new review, Chatti drafts a reply grounded in the business’s knowledge base, and the platform raises a notification when a review needs human attention.

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“Reviews are often the first thing a customer reads about a business, and they deserve the same care as any other conversation. Now the agents our customers already trust with their comments and messages can answer Google reviews too, with the business in control of every reply.”

How It Works on Google Reviews

• Reads every review: each new Google review is picked up as it arrives, so nothing sits unanswered.
• Drafts a grounded reply: Chatti writes a response based on what the business has taught it, not a generic template.
• Flags what needs a person: when a review needs human attention, the platform raises a notification so the right person can step in.
• One feed for everything: reviews sit in the same feed as every other conversation, and can be filtered by star rating.

The Business Stays in Control

Auto-Pilot is off by default. Until a business switches it on, every reply Chatti drafts waits for approval before it is posted. Once Auto-Pilot is on, Chatti can respond around the clock, typically in minutes.

Google Reviews uses the same knowledge base system as CommentResponder™. Businesses can point it at one centralized knowledge base shared across every channel, or set up a dedicated knowledge base just for Google Reviews.

Inviting Reviews in the Flow of Conversation

Reviews are not only answered, they can also be invited. On other channels, such as a Meta comment or direct message, Chatti can invite customers to leave a Google review naturally, as part of the conversation they are already having.

Privacy by Design

Google review data is never used to train models and is deleted within 30 days. ConversionIQ.ai is SOC 2 Type II certified.

A New Category: Reputation Management

Google Reviews support opens reputation management as a new category for ConversionIQ.ai, a coordinated system of autonomous conversational AI agents that now covers a business’s public reviews alongside its comments, messages and chats. Learn more at www.conversioniq.ai/reputation-management.

Frequently Asked Questions

Is ConversionIQ.ai approved by Google for Google Reviews?

Yes. ConversionIQ.ai completed Google’s approval process and is a Google-approved app for Google Reviews.

Do I need a separate product or subscription for Google Reviews?

No. Google Reviews support is part of the ConversionIQ.ai platform through CommentResponder™, with no separate product or subscription.

Will replies be posted without my approval?

Not unless you choose that. Auto-Pilot is off by default, so you approve each reply Chatti drafts. Once you switch Auto-Pilot on, Chatti can respond around the clock, typically in minutes.

Is Google review data used to train AI models?

No. Google review data is never used to train models and is deleted within 30 days.

Availability

Google Reviews support in CommentResponder™ is available now to ConversionIQ.ai customers. Learn more at www.conversioniq.ai/reputation-management.