Hi there,
My take
Before most people call you, book with you, or buy from you, they read your reviews. A single unanswered one-star can quietly cost you customers you’ll never know you lost. And yet reviews are the thing almost everyone handles last: in a separate tab, days later, if at all.
That changes this week. Google Reviews is now a channel inside ConversionIQ, handled in the same place as your comments, DMs, SMS, and calls. The moment a review posts, it lands in your feed with a priority alert, so a one-star never sits unseen. Chatti drafts a reply grounded in your knowledge base, so it reads like someone who actually works there, and once you switch on Auto-Pilot, it publishes on its own, around the clock. Your reputation is just another conversation with your customer. Now it’s one you never miss.
Two-minute read. Let’s go.
What’s new this week
- Google Reviews is live. Reputation is now a channel. Connect your Google Business location and new reviews land in ConversionIQ the moment they post, with a priority alert so a one-star never sits unseen. Chatti drafts a reply grounded in your knowledge base, so it reads like someone who actually works there, and you can switch on Auto-Pilot to have it publish on its own, around the clock. Every review sits in one view you can filter by rating, handled right alongside your comments, DMs, SMS, and calls. Want to see it on your own reviews? Book a demo.
- Chatti handles conversations of any length, smoothly. Across your ChattiLive conversations, Chatti now draws on history only when it’s actually needed, within a limit you control. So even long, winding conversations keep flowing with full context and without slowing down, no matter how many turns they run.
- Your SMS compliance now lives in the platform. Every brand and campaign sending commercial SMS in the US has to be registered with the official 10DLC registry, or carriers block the messages. That used to mean a separate portal. Now it’s a dedicated section in your workspace: import what you’ve already registered, register new brands and campaigns directly, fix and resubmit anything rejected with the reason why, and the platform checks registration automatically when you activate an SMS campaign. One compliance headache, handled where you already work.
What’s cooking (and it’s big) 🔮
- The native app’s biggest upgrade is almost here. Our iOS and Android app has been in your pocket for a while, and this is its biggest step forward yet: read and answer conversations with photos, audio, and video, take a conversation or hand it off, moderate comments with Chatti’s analysis right there, check your numbers, switch workspaces without signing out, and get pushed the moment something needs you. We’re on the final polish now.
- Lowdown: a new brain behind every knowledge base. This is a big one. We’ve built a new knowledge base engine on proprietary technology, and every model we run gets sharper for it: stronger grounding in your own content, faster retrieval of the right context, and a truer hold on each brand’s voice. You’ll also be able to see exactly what Chatti knows, watch how well it’s performing, and act on that feedback. Full details coming soon.
- YouTube is becoming a full CommentResponder channel. Connect your YouTube channel and capture comments from every video into your unified feed, publish Chatti’s replies, and hide or delete comments, all in the same place you already work. In development now.
Join us live next week 🎥
Next week I’m going live with our partner SystemsX for a free session on something every business reading this cares about: the revenue hiding inside your customer conversations. We’ll get into how AI uncovers missed sales, reveals what actually drives customers to buy, and turns more conversations into conversions.
It’s Tuesday, November 17, 11am ET (4pm GMT), online and free. I’ll be joined by our Global Head of Sales Tarell Harrison and SystemsX CEO Simon Powell. Save your spot.
One more thing: meet Joanne 👋
Most clients come to us for one job, comment response, webchat, lead capture, or booking, and then discover the platform does a dozen more. This week we hired someone whose entire job is helping you find those wins. Joanne Martinez joins as our Client Solutions Manager, owning your experience from onboarding through growth: mapping your workflows, spotting the bottlenecks, and building a roadmap that gets more out of ConversionIQ for your business.
She brings more than 15 years in account management and customer success, most recently bringing conversational AI to enterprise-level brands like Marriott Vacations Worldwide and Fairmont. If you’re a client, you’ll see her in your success syncs and quarterly reviews, backed by your live platform data. If you’re still exploring, she’s the person who helps turn a free trial into real results. Either way, you’ve now got someone in your corner.
Every one of these came from listening. Hit reply and tell me what would move the needle for your business, and there’s a real chance you’ll see it in a future edition. The more you tell us, the faster the roadmap moves.
See you next week. ⚡
Jason Tremblay
Co-Founder & CEO, ConversionIQ
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